Support

Ticket triage

Read every incoming ticket, classify it on four dimensions, draft a reply from your help center, and route only what your team should actually touch.

Try this workflow

Created byParley Team

Interface of automation for tickets

The product

Built for the queue
that never empties.

Four things this workflow does that nobody on your support team should be doing manually anymore.

Drafted from your help center

Reply written from your docs and past resolutions — every claim cites the doc it came from. No hallucinated knowledge base.

Draft of response of agent
  • Priority with its homework shown

    Plan tier, blast radius, sentiment, outage signals — every P0 carries the reasons it got flagged. Reviewable. Tunable.

  • Intent classified, not guessed

    17 categories from last 90 days of resolved tickets, with confidence scores; low-confidence tickets go to human review, not a wrong queue.

  • Right human, fully briefed

    Under 30 seconds from ticket open, the on-call engineer gets customer tier, draft reply, linked issue, and one-click actions.

In Production

Teams that stopped losing leads to the queue

ZingZapZingZap
Two-thirds of inbound now closes on the draft Parley wrote — because the answer is grounded in our actual docs, not a hallucination.
Paul M.
Operations Director, ZingZap

62%

tickets resolved on first reply

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